Contact Us.
Location
379 Newton St, Victoria Harbour, ON
Hours
M-F: 8am – 6pm
chappys@rogers.com
F.A.Q.
Frequently Asked Questions
What file types do you accept?
We accept the following file formats for optimal quality:
- Vector Formats:
- Encapsulated PostScript (.eps)
- CorelDraw (.cdr)
- Adobe Illustrator (.ai)
- High-Resolution Images:
- JPEG (.jpeg)
- PNG (.png)
Note: High-resolution images may need to be converted to vector format, which could incur a small setup fee.
What are the best materials for dye sublimation?
For the best results, we recommend items with a 100% polyester surface or a polymer-coated finish. This ensures vibrant, long-lasting prints.
Do you charge setup or rush fees?
No, we don’t believe in hidden fees! At Chappy’s Engraving, setup and rush fees are a thing of the past. However, a small fee may apply to prepare non-vector digital images for use.
How long will it take to complete my order?
Our turnaround times vary depending on the project. Most orders are completed within 3–5 business days, but rush orders can often be accommodated. Contact us to discuss your timeline!
Can I bring my own items to be engraved or decorated?
Absolutely! We can work with most customer-supplied items as long as they are compatible with our equipment. Contact us to confirm your item’s suitability.
